Shipping policy

Effective date: 19 September 2026

L∞NK currently delivers within South Africa only. We use approved courier and fulfilment partners to dispatch orders to customers across the country.

Delivery Charges

Our current delivery rates are:

Standard Delivery: R79 for orders below R699

Free Standard Delivery: available on qualifying orders of R699 or more

The applicable delivery charge will be shown at checkout before payment is completed.

Estimated Delivery Time

Our standard delivery estimate is generally 3–7 business days after order processing.

Delivery times are estimates and may vary depending on:

product availability;
the customer’s delivery location;
courier capacity;
fulfilment-partner processing times;
public holidays;
weather or transport disruptions; and
other circumstances outside our reasonable control.

We do not guarantee a specific delivery date unless expressly stated otherwise.

Order Processing

Orders are processed after successful payment confirmation.

Some products may be packed and dispatched directly by approved third-party fulfilment partners. This means your parcel may be sent directly from the location where the product is held.

Where an order contains more than one product, items may occasionally be dispatched separately.

Delivery Addresses

Customers are responsible for providing a complete and accurate physical delivery address at checkout.

Please ensure that you provide:

recipient name;
street address;
suburb;
city or town;
province;
postal code;
valid mobile number; and
any access instructions that may be required.

Incorrect or incomplete delivery information may result in delays or additional courier charges.

Tracking

Where tracking is available, tracking information will be sent after the order has been dispatched.

Tracking updates are provided by the courier or fulfilment partner and may not update immediately after dispatch.

Failed Delivery Attempts

Customers should ensure that someone is available to receive the parcel at the delivery address.

If a delivery fails because the customer is unavailable, the address is incorrect, access cannot be obtained, or the courier cannot reach the customer, the courier may attempt delivery again or return the parcel.

Where permitted by law, additional delivery or re-delivery costs caused by incorrect customer information or unsuccessful delivery attempts may be charged to the customer.

Delayed Deliveries

We aim to meet our stated delivery estimates, but delays can sometimes occur.

If your order is significantly delayed, please contact L∞NK and we will investigate the delivery status with the courier or fulfilment partner.

A delay caused by a courier or fulfilment partner does not remove any rights you may have under applicable South African consumer law.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of:

the outer packaging;
the shipping label;
the damaged area; and
the product itself, where applicable.

Please contact us as soon as reasonably possible so that we can investigate the issue and arrange the appropriate remedy.

Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

Include your order number and, where possible, photographs of the parcel and contents.

We will investigate and arrange an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.

Products Dispatched by Fulfilment Partners

Some L∞NK products are stored and shipped by approved third-party fulfilment partners.

This allows us to offer selected products without holding all stock at one location.

Although a fulfilment partner may physically dispatch your order, L∞NK remains the customer-facing retailer for purchases made through our online store.

Please contact L∞NK directly if you experience a problem with an order.