Refund policy

Returns & Refund Policy

At L∞NK, we want you to receive products that match their description, arrive in acceptable condition and perform as reasonably expected. This Returns & Refund Policy applies together with your rights under applicable South African consumer law. Nothing in this policy is intended to limit any rights that cannot legally be excluded.

Change-of-mind returns

For eligible online purchases, customers may request a return where a statutory cooling-off right applies.

Please contact us as soon as possible after receiving your order if you wish to return an item because you have changed your mind.

To qualify for a change-of-mind return, the product should generally be:

unused and in a resalable condition;
returned with its original packaging, accessories and documentation where reasonably possible; and
returned according to the instructions provided by L∞NK.

Where permitted by law, the direct cost of returning a change-of-mind item may be for the customer’s account.

Certain products or transactions may be excluded from statutory cooling-off rights where applicable by law.

Damaged, defective or faulty products

If your product arrives damaged, defective, unsafe, incomplete or not reasonably suitable for its intended purpose, please contact L∞NK as soon as possible.

We may ask you to provide:

your order number;
photographs or video showing the issue;
a brief explanation of the fault or damage; and
photographs of the packaging if the item was damaged during delivery.

Under applicable South African consumer law, qualifying defective goods may be returned within the statutory warranty period. Where the law applies, the customer may be entitled to an appropriate repair, replacement or refund.

Incorrect products

If you receive a product that is different from what you ordered, please notify us promptly.

L∞NK will assess the order and, where the incorrect item was supplied, arrange an appropriate replacement, return or refund at no additional cost to the customer, subject to applicable law.

Returns must be authorised first

Please do not send a product back before contacting L∞NK.

Some of our products are stored and dispatched by approved third-party fulfilment partners. As a result, the correct return address may differ depending on which partner fulfilled your order.

We will provide the correct return instructions after reviewing your request.

Sending a parcel to an incorrect address without receiving return instructions may delay the return or refund process.

Refunds

Once an approved return has been received and assessed, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method, where reasonably possible.

Please note that after L∞NK processes a refund, your bank or payment provider may require additional time before the funds appear in your account.

Where a statutory refund period applies, we will process the refund within the period required by South African law.

Delivery charges

For defective, damaged, incorrect or otherwise legally returnable goods where the supplier is responsible for the return, L∞NK will handle the reasonable return costs as required by law.

For eligible change-of-mind returns, the customer may be responsible for the direct cost of returning the product where permitted by law.

Products that have been damaged after delivery

A return or refund may not be approved where a product has been materially damaged because of:

misuse or abuse;
failure to follow reasonable product instructions;
accidental damage after delivery;
unauthorised modification or attempted repair; or
ordinary wear and tear,

unless the customer remains entitled to a remedy under applicable law.

Order cancellations before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will attempt to stop fulfilment where possible. If the order has already been handed to the courier or fulfilment partner, it may need to be handled as a return instead.

Refunds for unavailable products

If we are unable to fulfil an order because a product becomes unavailable after purchase, we will contact you and arrange an appropriate refund or alternative where agreed.