Returns & Refunds

Returns & Refunds

We want customers to receive products that match the description and arrive in acceptable condition. This policy is intended to work alongside your rights under applicable South African consumer law.

Change of mind

For qualifying online purchases, please notify L∞NK as soon as possible if you wish to cancel or return an item. Where a statutory cooling-off right applies, it will be honoured. The direct cost of returning a change-of-mind item may be for the customer's account where permitted by law.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from what was ordered, please report it promptly. We may ask for clear photographs or video so that the issue can be assessed. Your statutory rights regarding defective goods are not limited by this policy.

Return condition

For change-of-mind returns, products should be unused and returned with the original packaging, accessories and documentation where reasonably possible. Different rules may apply where goods are defective or were supplied incorrectly.

Before sending a return

Please obtain return instructions from L∞NK before sending any parcel. The correct return destination can depend on which fulfilment partner dispatched the order.

Refunds

Approved refunds will be returned using the applicable original payment method or another lawful method agreed with the customer. Processing time can depend on the payment provider and bank.

This page does not remove or reduce any non-waivable consumer rights available under South African law.